Thank you for choosing USA STAR STORE. We understand that circumstances may arise where you need to cancel your order. This Cancellation Policy outlines the guidelines and procedures for cancellations.
- Cancellation Timeframe
(a) We can only process cancellations within a 4-hour timeframe from the time of the order. After this period, we may not be able to accommodate the cancellation request.
(b) Please note that the 4-hour cancellation timeframe applies to regular business hours and excludes weekends and public holidays. If your cancellation request falls outside of our regular business hours, it will be processed on the next business day.
- Cancellation Process
(a) To request a cancellation, please contact our customer support team as soon as possible by email, providing your order details, including the order number, date, and reason for cancellation.
(b) Our customer support team will review your cancellation request and confirm whether it falls within the eligible timeframe.
(c) If your cancellation request is approved, we will proceed with the necessary steps to cancel your order.
- Refunds for Cancellations
(a) If your cancellation request is processed within the eligible timeframe, we will refund the amount paid according to our Refund Policy. Please refer to our Refund Policy for more information on the refund processing timeframe and eligibility criteria.
(b) If your cancellation request is submitted outside the eligible timeframe, we may not be able to provide a full or partial refund. In such cases, we will review the circumstances on a case-by-case basis and determine the appropriate resolution.
- Non-Cancelable Items and Services
(a) Certain items or services may be non-cancelable or subject to different cancellation policies. This includes, but is not limited to, customized or personalized products, time-sensitive services, and items/services explicitly marked as non-cancelable at the time of purchase or booking.
(b) Please review the specific terms and conditions associated with the product or service you are purchasing or booking to understand any restrictions or limitations related to cancellations.
- Changes to the Cancellation Policy
We reserve the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. By continuing to use our services after any modifications, you agree to be bound by the updated Cancellation Policy.
- Contact Us
If you have any questions or concerns about our Cancellation Policy, please contact us at [email protected]. Our customer support team will be happy to assist you.
By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Cancellation Policy.